Refund policy
Refund, Returns & Exchanges Policy
At Out of Office, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
* Be unworn, unused, and in its original condition.
* Have all original tags attached.
* Be returned in its original packaging.
* Be free from stains, odours, pet hair, or any signs of wear.
* Be accompanied by proof of purchase.
To request a return, please contact our Customer Support team at support@outofofficeuk.com within 14 days of receiving your order.
Please include the following information in your email:
* Your full name
* Your order number
* The item(s) you wish to return
* The reason for your return (optional, but appreciated)
Once your request has been reviewed, we’ll provide you with instructions on how to return your item. Please note that returns sent without prior authorisation may not be accepted.
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Exchanges
We offer 14-day exchanges from the date your order is delivered.
To be eligible for an exchange, your item must:
* Be unworn, unused, and in its original condition.
* Have all original tags attached.
* Be returned in its original packaging.
* Be accompanied by proof of purchase.
To request an exchange, please contact our Customer Support team at support@outofofficeuk.com within 14 days of receiving your order.
Please include the following information in your email:
* Your full name
* Your order number
* The item(s) you wish to exchange
* The size or item you’d like instead (if applicable)
Once your request has been reviewed, we’ll provide return instructions. After we receive and inspect your item, we’ll process your exchange, subject to stock availability. If your requested item is unavailable, we’ll offer an alternative or issue a refund.
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Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, faulty, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@outofofficeuk.com. Please include your order number, a description of the issue, and clear photographs of the item so we can investigate and resolve the matter as quickly as possible.
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Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns or exchanges for:
* Underwear or intimate apparel.
* Socks that have been opened or worn.
* Gift cards.
* Final sale or clearance items clearly marked as non-returnable.
* Any item that has been worn, washed, altered, damaged, or is not in its original condition.
* Any item returned without its original tags or original packaging.
If you’re unsure whether your item is eligible for a return, please contact our Customer Support team before sending it back.
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Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time for the funds to appear in your account.
If you haven’t received your refund within 15 business days after your refund has been approved, please contact us at support@outofofficeuk.com.
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Contact Us
If you have any questions regarding returns, exchanges, or refunds, our Customer Support team is here to help.
Email: support@outofofficeuk.com